Customer Expectations

Reading Michael Hyatt's book 'Platform' and working on presentation. I hoped to get some feedback on customer expectations. What do your clients expect in the following situations:

when they visit your website
when they meet you in person
when they see a presentation (portfolio or visual aid)
when they book the project
Your vehicle to look like
your crew to look/act
when they pay
after you leave

What would it look like to fail to meet these expectations?

What would it look like to exceed these expectations?

Thanks!

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Permalink Reply by CountryBoy on November 9, 2012 at 9:09am

I was looking though out the site and I stumble on this post , OMG who post this great article ? , I look over the the screen name and I notice was you Chad , I saw your videos and is very inspiring the way you conduct and promove your business .

I wish you the best luck , the video of One day wall with Nathan is amazing , incredible job you guys have done .

Hats off to you and Nathan .